Refund Policy
Last updated: April 14, 2026 Thank you for purchasing from Nimbus Data Labs LLC. We want you to be satisfied with your purchase. This Refund Policy explains when refunds are available and how to request one.1. Eligibility for Refunds
You may request a refund if:- The request is submitted within 7 days of the purchase date; and
- You provide proof of purchase (for example: receipt, invoice, or order number); and
- The product or service meets the refund conditions below.
- Products or services marked as non-refundable at checkout;
- Customized or personalized services already delivered;
- Misuse, abuse, or violation of our Terms of Service.
2. Digital Products and Subscriptions
For digital products, refunds may be granted if:- You were charged in error; or
- You experienced a technical issue that we could not resolve.
- You may cancel anytime.
- Cancellation stops future billing.
- No prorated refunds for partial billing periods.
3. Physical Products (if applicable)
To qualify for a refund on physical items:- Item must be returned within 7 days of delivery;
- Item must be unused and in original packaging;
- Return shipping is paid by the customer, unless the item is defective or incorrect.
4. How to Request a Refund
To request a refund, contact us at:- Email: thanhle@getnimbus.io
- Subject line:
Refund Request – [Order Number] - Include your order number, purchase date, and reason for request.
5. Refund Processing
If approved:- Refunds are issued to the original payment method.
- Processing time is typically 5–10 business days, depending on your payment provider.
6. Chargebacks
Please contact us before filing a chargeback so we can try to resolve the issue quickly. Fraudulent or abusive chargebacks may result in account suspension.7. Changes to This Policy
We may update this Refund Policy from time to time. Changes become effective when posted on this page with an updated “Last updated” date.8. Contact
If you have questions about this Refund Policy, contact: Nimbus Data Labs LLCRegistered office: 8 The Green, Suite B, Dover, DE 19901, USA
Support email: thanhle@getnimbus.io